Professional Customer Support System Backend
Secure user authentication with JWT tokens, email verification, and password reset functionality.
Socket.IO powered real-time messaging system with agent-customer communication.
Complete ticket lifecycle management with status tracking, priority handling, and agent assignment.
Comprehensive admin panel for managing agents, customers, and support analytics.
Automated email notifications for ticket updates, agent assignments, and system events.
Real-time dashboard with support metrics, agent performance, and customer satisfaction tracking.